We know that when you purchase a home you are not only investing in real estate, you are also making an investment in your future. We strive to ensure that every home is built to meet or exceed the standards and quality in materials set out by the building code. Despite our efforts, the inherent complexity of home construction lends itself to occasional issues.
If you are still in the new home warranty period please contact our customer care team who is happy to work with you to address any questions or issues that arise.
IMPORTANT: IF HEALTH OR SAFETY IS AT RISK OR POLICE OR AN AMBULANCE IS REQUIRED CALL 911.
Our Customer Care team is here to check your home to ensure all of its systems are working efficiently, and handle any warranty issues that may arise.
Phone: (403) 768-3772
Email: customerservice@bucci.com
Stephen Lam
Phone: (778) 945-7077
Email: stephen@awmalliance.com
If you have an after-hours request or emergency, please contact AWM’s 24/7 line:
Phone: (604) 685-3227
Upon completion of this service request form, Bucci will contact you to set up an appointment at your home.
Please allow 10 business days to have your request processed.
PLEASE NOTE: Service hours are from 9:30am - 4:30pm Monday through Friday excluding holidays. With the exception of emergencies, all Service Requests must be verified before being processed.
We limit ourselves to one or two major buildings at a time, ensuring we can provide the diligence and care needed to deliver a thoughtful project.
We choose intelligent, modest additions, and your appreciation of those fine details will only grow as time in your home goes on.
Bucci is with you every step of the way—as your developer, builder, and customer care team. With the latest construction technology, our homes are built for the future, with quality design and materials, and attentive details.
Bucci Developments builds their homes to surpass the standards outlined by the New Home Warranty specifications for each province.
Bucci's commitment to quality doesn't end with the completion of your home. Every Bucci home is protected by a third-party 2-5-10 new home warranty, ensuring that your investment is safeguarded against any unforeseen issues. This warranty provides you with peace of mind, knowing that your home is constructed according to Bucci's high standards, as well as surpassing standards outlined by the New Home Warranty specifications of each province. With this warranty, you can trust that Bucci is dedicated to delivering exceptional quality and service, and that your new home is protected for years to come.
Coverage for defects in materials and labour (e.g. baseboards, flooring, fixtures)
Coverage for defects in materials and labour related to delivery and distribution systems (e.g. heating, electrical and plumbing systems).
Coverage for defects in the building envelope, which is considered in the Act as the system of components that separate the controlled interior air from the exterior (e.g. roof and exterior walls)
Coverage for the key structural components of your home (e.g. frame and foundation)
